AT&T Authorized Retailer in Wooster, OH Open now

Reviews about AT&T Authorized Retailer

• ★ ★ ★ ★ ★

  August 01, 2020, by Jossh Toy
  Great phones, great coverage, way better than Verizon worthless. I would never go back. I work in too many rural areas in need good service and AT&T is the one to provide my needs.
• ★ ☆ ☆ ☆ ☆

  July 23, 2020, by Jessica Reeder
  I am not really sure where to start. First off i went into the store to get a line removed and placed on a separate plan. While there they noticed that there was a pink line in the phone being removed and i was informed this was a known defect and it was almost out of warranty. So i was given a number to call and get the phone replaced under warranty. Then they were not able to remove the phone due to there being a balance still owed on the phone its self and i was told i needed to call customer service and get this done. So i called customer service and was told they are able to transfer the balance of the phone to the new plan and they are able to do this in store as well. When i was told the phone was covered under warranty instead of making an insurance claim since i carry the insurance for this phone turns out if there is any signs of physical damage to the phone nothing is covered under warranty and they charge you the full amount of the phone. The customer service rep Joey had the phone in his hand and never said anything about this to us. So now i am stuck with 2 of the same phones one with a pink line through it and a crack and one that was sent to us to replace it and a $609 bill for a phone i cant use. If i would of just filed a claim in the first place through insurance everything would of been fine. So i call customer loyalty who filed a complaint against this Joey and was told to go see the store manager. So i went to see her and she said he was off that day and would talk to him once he came into the store and would PERSONALLY call me. So i patiently wait on my call back from the manager who did not call she had Joey call me basically telling me i needed to call customer service and did not admit or deny helping me. So i call back asking for the store manager again and she is out to lunch. Once she does call back she says her employee has no memory of even helping me with this issue and says they are not taking care for the $609 charge on my plane for a broken phone i cant even use. This store is a joke and i would not recommend them to anyone.